Ocean Patient Impressed by Care, Customer Service
In June 2011, Sandy Hartley, 62, began experiencing severe abdominal pain. She went to her primary care physician, Mukesh Shah, M.D., who knew right away that she needed to go to the hospital. “Her condition required immediate attention,” says Dr. Shah, who is affiliated with Ocean Medical Center. “I told her to go straight to Ocean because of the excellent surgical and gastroenterological team at Ocean Medical Center.”
At Ocean, Sandy was diagnosed with diverticulitis and a perforated colon, conditions that could have required surgery. Thankfully, however, she recovered with medical treatment only. From the moment she arrived, the Jackson resident was greeted by positive attitudes and treated with respect. “I could tell the hospital was very concerned about providing excellent health care and equally excellent customer service,” she says.
And Sandy knows a thing or two about assessing great service. She spent 26 years running hotel sales and operations, and is now affiliated with a real estate company that cares about its clients. She understands the value of a satisfied customer. “It’s all about customer service,” she says. “You only have one chance to make a good first impression.”
Great care not only keeps a patient comfortable, but also improves healing. “I think that any positive experience helps the medical part of it because the patient’s outlook is very important,” says Steven Schneiderman, M.D., a gastroenterologist who was part of Sandy’s treatment team. “It can contribute to a speedier recovery.”
Sandy’s experience isn’t unique. Ocean Medical Center strives to give every patient complete, thorough, top-notch care. In addition to employing a courteous, skilled staff, Ocean Medical Center provides Concierge Care, a complimentary service available to all patients of and visitors to the Medical Center.
The friendly Concierge Care staff is available every day, 10:00 a.m. to 8:00 p.m., with an answering service for after-hours requests. They provide a range of services, including:
Meet the Doctors
At Ocean, Sandy was diagnosed with diverticulitis and a perforated colon, conditions that could have required surgery. Thankfully, however, she recovered with medical treatment only. From the moment she arrived, the Jackson resident was greeted by positive attitudes and treated with respect. “I could tell the hospital was very concerned about providing excellent health care and equally excellent customer service,” she says.
And Sandy knows a thing or two about assessing great service. She spent 26 years running hotel sales and operations, and is now affiliated with a real estate company that cares about its clients. She understands the value of a satisfied customer. “It’s all about customer service,” she says. “You only have one chance to make a good first impression.”
Great care not only keeps a patient comfortable, but also improves healing. “I think that any positive experience helps the medical part of it because the patient’s outlook is very important,” says Steven Schneiderman, M.D., a gastroenterologist who was part of Sandy’s treatment team. “It can contribute to a speedier recovery.”
Sandy’s experience isn’t unique. Ocean Medical Center strives to give every patient complete, thorough, top-notch care. In addition to employing a courteous, skilled staff, Ocean Medical Center provides Concierge Care, a complimentary service available to all patients of and visitors to the Medical Center.
The friendly Concierge Care staff is available every day, 10:00 a.m. to 8:00 p.m., with an answering service for after-hours requests. They provide a range of services, including:
- Bringing books, magazines, and newspapers to your room
- Delivering a complimentary cup of coffee from the cafeteria to your room
- Arranging your transportation to and from the hospital
- Setting and canceling appointments — even pet services if you need them
Meet the Doctors
Steven Schneiderman, M.D.
Board certified in Internal Medicine
Brick | 732-458-8300
Mukesh C. Shah, M.D.
Board certified in Internal Medicine
Point Pleasant | 732-892-8493
