RIVERVIEW MEDICAL CENTER RECOGNIZED FOR PROVIDING AN OUTSTANDING EMERGENCY DEPARTMENT EXPERIENCE
Riverview Medical Center receives its third J.D. Power and Associates Distinguished Hospital AwardRiverview Medical Center has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital ProgramSM. This distinction acknowledges a strong commitment by Riverview Medical Center to provide "An Outstanding Emergency Department Experience."
This distinction was determined by surveying recently discharged Riverview patients on their emergency room visit and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among Riverview patients focused on the five key drivers of patients' satisfaction with their overall hospital experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
This is the third time that Riverview has received a J.D. Power and Associates Distinguished Hospital award, but it is the first distinction for the Emergency Department.
"We take great pride in the fact that our Emergency Department has achieved this distinction. Over the past five years, we all have witnessed amazing progress. It began with vision and a kind act of generosity," said Tim Hogan, FACHE, president of Riverview Medical Center.
Five years ago, a team of Riverview physicians, administrators, nurses and other team members assessed the emergency care center and created a plan to enhance the facility and its services. The vision was to develop the best emergency care center for our community. The vision would not have been possible without the generosity of the Hovnanian family. Through their generous donation and their belief in Riverview's vision, the Alton A. Hovnanian Emergency Care Center was built.
"This recent honor from J.D. Power and Associates is a reflection of our patients' positive experiences," added Mr. Hogan.
About Riverview Medical Center Riverview Medical Center's staff includes more than 500 physicians, over 1,400 healthcare professionals and hundreds of volunteers who are all committed to quality care. As a member of the Meridian Health Family, Riverview Medical Center is a non-profit community hospital located in Red Bank, New Jersey, providing health care programs and services in all major medical disciplines, including maternity; oncology; orthopedics and rehabilitation; general, neuro, thoracic and vascular surgery; cardiology; renal dialysis; diabetes management; and emergency and critical care services. Riverview's Booker Cancer Center is an affiliate of the renowned Fox Chase Cancer Center, Philadelphia, and Riverview is home to the only fully accredited acute comprehensive inpatient rehabilitation center in Monmouth County. In addition, its Women Center and Childbirth Center specialize in the full spectrum of needs for the body, mind and spirit. For more information about Riverview Medical Center and Meridian Health, please call the Meridian Health Line at 1-800-560-9990 or visit www.RiverviewMedicalCenter.com.
About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands including Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2005 were $6.0 billion. Additional information is available at www.mcgraw-hill.com.