Riverview Medical Center Recognized Once Again For Providing an Outstanding Outpatient Experience
Riverview is now three years in a row "Distinguished" by J.D. Power and AssociatesFor 2012, Riverview Medical Center has been once again "Distinguished" by J.D. Power and Associates for Outpatient Services. The J.D. Power and Associates "An Outstanding Patient Experience" recognition is one of the most prestigious health care distinctions in the nation. Riverview is now an eight-time recipient of the J.D. Power and Associates Distinguished Hospital Award, with previous recognitions for Maternity (2009), Inpatient Services (2005, 2006), Emergency Care Services (2008), and Outpatient Services (2009-2012).
"Each and every day it is our goal to exceed our patients' expectations," says Timothy J. Hogan, FACHE, regional president of Riverview Medical Center and Bayshore Community Hospital. "Receiving the J.D. Power and Associates Distinguished Hospital Recognition for the eighth time provides further demonstration of Riverview's focus on providing excellent patient care. Every day, more than 1,000 team members at Riverview work together to provide an Outstanding Experience in Outpatient Services, and we pledge our continued commitment to providing the very best health care experience."
To become distinguished, a hospital must exceed the national benchmark outlined by J.D. Power and Associates. An elite group of hospitals in the country currently holds this distinction.
"In achieving certification for outpatient services, Riverview Medical Center is consistently demonstrating its ability to provide outstanding service from the moment patients arrive at the hospital to the time they are discharged," according to J.D. Power and Associates.
Unlike many other industry awards, the research behind the nationally-recognized honor is grounded in candid interviews with over 300 patients who have experienced Riverview first hand. During the research process, J.D. Power and Associates surveyed recently-discharged patients on many attributes that support the five key dimensions that drive a superior patient experience: dignity and respect, speed and efficiency, comfort, information and communication, and emotional support.
"Besides the exemplary clinical care we provide to our patients, there are at least a dozen or more non-clinical team members that a patient will interact with during their stay with us," says Judy Surko, Nurse Manager of the Critical Care Center, Post-Anesthesia Care Unit, and Surgical Day-Stay Unit at Riverview. "Our department would not be able to function as seamlessly as it does without the support of multiple individuals. One of those people is John Attridge, a patient transporter. John serves as a warm, smiling face when initially greeting a patient and will personally move that very same patient to any area of the hospital they may need to go. He is a critical part of our team and the patients, as well as our nursing staff, have come to truly care for and appreciate him."
Riverview's wide array of outpatient programs provides quality care and service in a timely manner. These include same-day surgery, imaging, cancer care, rehabilitation, women's diagnostics, pain management, cardiac care, Crohn's and colitis care, and emergency care.
"It's the little things that we do for our patients that have the most impact," says Judy Surko. "This award is much than a trophy-it recognizes what we do each and every day."
About Riverview Medical Center
Riverview Medical Center, a member of the Meridian Health Family, is a 463-bed not-for-profit community hospital located on the Navesink River in Red Bank, New Jersey. Riverview Medical Center provides health care programs and services in all major medical disciplines including: maternity, oncology, orthopedics and rehabilitation, neurology, thoracic and vascular surgery, cardiology, renal dialysis, diabetes management, and emergency and critical care services. Riverview's Jane H. and John Marshall Booker Cancer Center offers comprehensive cancer services close to home, while Riverview's Jane H. Booker Women and Children's Center combines expertise and convenience to address preventative health, diagnosis, treatment, and support for women of all ages. Riverview Rehabilitation Center is Monmouth County's only fully-accredited inpatient rehabilitation facility, and Riverview is a designated Primary Stroke Center and has also maintained prestigious Magnet designation for Nursing Excellence since 1998. Riverview is the only hospital in the region with the groundbreaking CyberKnife® system, offering new hope for patients with inaccessible or inoperable tumors. For more information about Riverview Medical Center and Meridian Health, please call 1-800-DOCTORS or visit www.riverviewmedicalcenter.com.